Customer Service Relationship

Customer Service Desk staff skills – what skills are needed to interact with customers

The  Do’s  and  Don’ts  for  Customer  Service  Desk  Staff  –  learn  how  to  make customer service a success in your organisation and avoid common pitfalls

Delivering  bad  news  –  how  to  tell  your  customers  their  requests  can’t  be completed or will be late

Irate callers – how to deal with upset customers

Incident Handling – how to record dealings with customers

Tools: what is needed to help customer service agents?

Improving the Customer Service Desk – how to go about improvements of your customer service area